The look and feel of a package can define the customer experience. Research shows the appeal of product packaging increases repeat purchases and has the potential to trigger impulse purchases. Whether online or in-store shopping, customers have expectations associated with the unboxing moment. A study shows that 58% of online shoppers were convinced to buy a product after looking up images and unboxing videos on social media. With 40% of customers saying they are more likely to patronize companies that provide premium packaging, designing not only to represent your brand, but also to represent your target customer is critical.
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