"We entered 2020 with excitement and a solid plan around the integration of Avon...We had no idea that so quickly our focus and resolve would be tested by a global pandemic as never before seen.

As a Group dedicated to relationships and a better way of living and doing business, we had to immediately assess how we could best serve and protect our associates, their families and societies.

First, we prioritized our people, offering job security, support to our network and safety conditions to our frontline associates. Second, we quickly moved to increase our production of essential items, donating a significant amount to local communities while supporting the important cause of domestic violence. Finally, to keep our business running, we increased training and capabilities with our digital selling tools so that everyone could access our products.

I would like to express my heartfelt gratitude to our teams for the exceptional commitment they have shown during this challenging time caring about our people, our communities and our business."

• The Natura brand's net revenue increased by 14.9%, supported by strong sales growth at Natura Brazil (+9.8%) and Hispanic Latam (+25.8%,) despite Covid-19 impacts toward the end of the quarter.


• The Avon brand's net revenue declined 7.1% in BRL on a reduction in representatives across all markets in Latin America and Covid-19 impact later in the quarter, partially offset by an improved price/mix combination.


• Avon International, which comprises Avon's activities in 50 markets throughout Europe, Asia, Africa and the Middle East, saw its Q1 net revenue decrease by 2.4% in BRL. The decrease was caused by a reduction in representatives and a Covid-19 impact, partially offset by an improved price/mix combination across most markets. Representatives increased adoption of digital assets from a low single digit in 2019 to over 37% in recent weeks. Sales via the digital brochure have increased nearly 85% since January 1st. Adjusted EBITDA was R$102.9 million, or 4.8% margin.


• The Body Shop's net revenue increased 2.6% in BRL. Covid-19 impacted performance in February and March across all markets, offsetting strong growth in January. In Q1, the At-Home business grew by 61% while E-commerce achieved 300% growth in recent weeks, helping to mitigate the stores closures globally. 


• The Aesop success story continued in Q1, with strong double-digit growth in both sales and profitability. Although Covid-19's impact was felt from February onwards due to its concentration in Asian markets, Aesop partially offset store closures by accelerating enhancements to its digital customer experience, resulting in online sales growth of 500% in the last weeks and contributing to overall revenue growth in BRL of 26.6%. 


• Natura &Co finished Q1 with a strong cash position of R$4.6 billion.