Jennifer Whetzel, Founder, Ladyjane Branding07.24.20
What do beauty products promise? No matter what their packaging says, it isn’t smoother skin or wrinkle reduction. The truth is that beauty products have always promised us the best version of ourselves.
Even if the promise has been constant, formulations have changed with the times, and CBD is one of the newest additions to the lotions, salves, and makeup that we find in our medicine cabinets. CBD beauty products represent an exciting opportunity—one whose pitfalls can be avoided if you think carefully about what you’re actually selling.
CBD Is Now NBD
Many consumers have been noticing a serious uptick in CBD products, and there’s a straightforward reason for that. The 2018 Farm Bill legalized hemp production nationwide, which meant that farmers could start extracting CBD without breaking the law. But that also created a new wave of CBD-related products, along with new challenges for marketers attempting to stand out.
The sheer number of products in this new market can make it hard for brands to feel distinct from one another; another hurdle is the language that you can and can’t use to promote your products.
If your product claims to treat or prevent disease, or affect the structure or function of the body—including the skin—it’s a drug according to the law. That means that even if what you’re selling only affects the skin’s appearance, it must meet the requirements for drugs. And even if you wanted to, being able to prove that that product claims to treat or prevent disease is also a long way away. The fact that cannabis is federally illegal makes it nearly impossible to do clinical studies (though hopefully, this will change with the expansion of legalization).
That sounds pretty open-ended, so what’s off-limits?
Drug claims could include “acne treatment, cellulite reduction, stretch mark reduction, wrinkle removal, dandruff treatment, hair restoration, and eyelash growth.” In other words, a lot of commonly touted benefits fall under that off-limit category.
The best way to market your brand is by avoiding that language from the start; relabeling and repackaging are expensive, and that cost can be compounded with any legal fees if you’ve gotten in trouble with the law for your marketing language. In other words, take the opposite tack of Nike and just don’t do it.
Packaging’s Promise
Once they realize they can’t make health claims for their CBD products, marketers wonder how they can sell their product without highlighting the most obvious benefits. At that point, it’s important to remember that beauty products are offering consumers the best version of themselves, and that there are a number of ways to go about making that case to consumers in a legally sound and compelling way.
For instance, think about why you included CBD in your product--let’s say it’s a lotion. CBD is often included for anti-inflammatory qualities or a certain kind of sensation. That being said, since there haven’t been widely-accepted clinical trials around CBD, you can’t make the claim that CBD will have a particular effect.
You can address this remembering not to overpromise and to deliver on the emotional part of the CBD effects. It’s no accident that you see many CBD product descriptions that “may promote relaxation” or that they focus on the fact that CBD “can help with soothing” dry skin throughout the day. By not promising a very specific effect that could be seen as a drug claim, marketers can keep their products out of legal trouble while still alluding to the CBD benefits.
Notice the language here: “relaxation” and “soothing.” These are emotional words that resonate with stressed-out consumers who want to pamper themselves (and not coincidentally, those are often people who will seek out CBD beauty products).
And it’s not just the words that resonate: The packaging itself matters, too. All brands have a different look and feel that’s reflected in their packaging, and that look can help sell the product and build customer loyalty.
Perhaps you’re selling shampoo in a bottle made with reclaimed ocean plastic to convey a beachy vibe to a laid-back and fun-loving consumer. Or maybe your product is a salve in a brown apothecary-style jar to appeal to customers who value a more homespun feel. Both of these ideas are viable in the context of the customers they’re attempting to appeal to, and they should encourage any marketers who worry about being too hemmed-in by what they can’t say.
Nobody remembers that a product “reduces the appearance of wrinkles by 20%”; they remember that a product promises them youth. People continue to judge books by their covers and products by their packaging—make sure that when they do, they love what they see.
